Belfast International rated in top ten for passengers with disability or reduced mobility

9 Aug 2016

Belfast International Airport has earned a place in the top ten of thirty of the UK’s busiest airports for the quality of assistance it offers to passengers with a disability or reduced mobility.

Belfast International was rated ‘very good’ by the UK Civil Aviation Authority. Last year more than 45,000 passengers availed of the assistance on offer.

The CAA said its performance report showed Belfast International and nine others came out in the highest rated group

A spokesperson for Belfast International Airport said: “We pride ourselves in giving a consistently high standard of service and are particularly pleased that the CAA has rated Belfast International Airport as very good in relation to the Special Assistance service it provides to those passengers with reduced mobility(PRM).

“We have worked extremely hard over the last number of years to drive improvements in this service and have been working with a number of agencies to make sure we get it right and that passengers requiring special assistance have a seamless journey through the airport. We have recently engaged OCS our long-standing service partner to provide a further 3 years of excellent PRM service at Belfast International.

"This work continues every day and we welcome feedback from passengers so that we can continually drive satisfaction levels."


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