On departure, customers will have the use of their own mobility equipment where appropriate, up to the aircraft door.
Customer’s planning to travel with their personal Electric Mobility Aid (battery powered scooter or wheelchair) should provide details of the make and model to the Airline or Tour operator at time of booking. This information will assist staff in ensuring that the batteries are isolated prior to loading of the mobility aid into the aircraft hold.
On arrival, customers will have the use of their own mobility equipment from the door of the aircraft or as soon as possible after arrival.
The service provider will temporarily replace damaged or lost mobility equipment as required under Annex 1 of Regulation 1107 / 2006. This may not be on a like for like basis.